Case Study 4

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Client: European Telecom Company
Industry: Telecom / Regulatory Compliance
Scope: Multi-country regulatory reporting (UK, Ireland, Germany)

The client operates across multiple European markets and faced significant challenges in regulatory compliance reporting. Each geography had distinct requirements:

• Ofcom (UK): Detailed customer and service metrics
• ComReg (Ireland): Subscriber and revenue reporting
• BundesNetz (Germany): Network usage and service compliance

Operational data was primarily stored in Salesforce, but the native reporting capabilities did not align with the regulators’ submission formats. Manual extraction and formatting were time-consuming, error-prone, and risked non-compliance penalties.

We implemented a managed reporting solution that automated the conversion of Salesforce operational data into regulatory-compliant submissions:

1. Data Integration: Connected Salesforce to a secure ETL pipeline to extract relevant metrics across all operating geographies.
2. Regulatory Mapping: Standardized datasets according to Ofcom, ComReg, and BundesNetz requirements, ensuring all metrics, timestamps, and classifications matched regulatory definitions.
3. Automated Reporting: Developed automated scripts to generate submission-ready reports in formats specified by each regulator (Excel, CSV, XML).
4. Validation & Audit Trail: Incorporated data validation checks and an audit trail to ensure accuracy, traceability, and compliance readiness.
5. Ongoing Management: Provided a managed service for quarterly and annual reporting, reducing internal workload and risk.

• Efficiency: Reporting time reduced by 70% compared to previous manual processes.
• Compliance Assurance: Zero regulatory submission errors since implementation.
• Scalability: Enabled reporting across all geographies with consistent accuracy, supporting future market expansion.
• Data Accuracy: Fully reconciled Salesforce operational data with regulatory requirements, improving confidence in reported metrics.

• Integrating operational data systems like Salesforce with regulatory reporting frameworks streamlines compliance.
• Automated, geography-specific reporting reduces risk, workload, and the potential for penalties.
• A managed approach allows telecom operators to focus on core business while ensuring ongoing regulatory compliance.